Case Studies
Where Relationships meet Results

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We are proud to say that many of the world’s leading institutions use Bear River to give them a true competitive advantage – from social media giants to sprawling universities to the federal government. But whether our clients are small organizations or household names, we get to know every one of them personally and enjoy trusted, loyal and repeat relationships. Maybe that’s why our clients are used to seeing such serious success, because we love the relationships as much as the results.

Financial Services

Banks, insurance companies and other financial service companies receive mail that contain confidential customer information and financial instruments. In order to secure this information and comply with numerous laws and regulations, a complete chain of custody and total visibility of the process, from start to finish, is a must.

Bear River provides national and global financial services companies with up-to-the-second intelligence about all their mail, packages and physical assets. This includes maintaining a strict chain of custody and security for sensitive documents such as contracts and agreements, checks, and stock certificates containing personally identifiable information (PII). Our clients also rely on our products to handle company mail.

A Major US Bank

500k

Annual Costs Avoided

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Case Studies Snapshot

A Major US Bank

By deploying just one module -- Mail & Parcel Plus -- one of the top 10 largest banks in the world saved money and improved customer satisfaction:
  • Saved $300K / Annually in Debit Card Stock Distribution
  • Considerably improved SLAs for order fulfillment, from 10-12 days to 2-3 days
  • And avoided $500K annual cost through centralized Office Supply distribution
  • Managed 17,000 packages across 21 sites
  • A Bear Tracks customer for over 3 years

High Tech

High-technology companies demand from their suppliers what their customers demand from them: breakthrough performance, rock-solid reliability, and continuous innovation and improvement.

Not surprisingly, the titans of tech rely on Bear River. We have a long history in the technology space—having delivered scalable, secure, enterprise-wide solutions for business services to leading software and hardware firms, telecommunications, and the world’s largest search and social sites.

An International Internet Service Provider (ISP)

177k

Employees Worldwide

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Case Studies Snapshot

An International Internet Service Provider (ISP)

By using Bear Tracks, one of the three largest ISP’s in the world improved accountability through integration of services across the enterprise:
  • Over 177,900 employees worldwide and over 90 sites
  • Gained operational efficiency across 42 sites servicing 67,565 employees
  • Improved risk mitigation by tracking 400,000 packages a year
  • Gained a more consistent service track record
  • A Bear Tracks customer for over 10 years

Education

Across the higher education industry, significant changes in the landscape—including increased student price sensitivity, decreased state funding and flat research budgets—have been major contributing factors to Universities adopting technology solutions to help them do more with less, maintain a competitive standing, and provide excellent service to students.

With the visibility that Bear Tracks provides, numerous institutions have reimagined their approach to budgeting and to service — with many shifting to more strategic and data-driven means of improving performance and the bottom line.

A Major US University

40%

Increase in Volume through Increased Productivity

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Case Studies Snapshot

A Major US University

One of the oldest and most well-respected research Universities in the country increased productivity and improved service using Bear Tracks:
  • Managed over 170,000 packages a year
  • Serving 17,000 students and employees
  • A 40% increase in volume through increased productivity
  • Improved and maintained a customer satisfaction rating of 90+% when measured via an annual satisfaction survey
  • A Bear Tracks customer for 5 years